Not working on OSX
Normally HTS requires .NET framework to function on Windows. MacOS however, requires the use of Mono. Mono was created by community in the past and a little while ago Microsoft has taken over the development. Microsoft is very likely working towards 1 solution for all. But before this is ready they will be pushing many updates. These updates have a big impact on HTS. Mono is the leading cause of HTS not working on MacOS.
In case HTS is not starting, or keeps showing "Connecting..." on the web interface, it is very likely that Mono is the reason. A version of Mono which is not supported should be upgraded/downgraded to the correct version.
TIP: In case nothing works then please reach out to the support desk so we can have a closer look at the problem.
Mono versions tested to be working properly